At Crieff Hydro Household of Inns in Scotland, actions are on the coronary heart of every visitor expertise. The portfolio spans seven properties throughout three areas, and options lodging from 22 to 215 bedrooms. On the 900-acre Crieff Hydro alone, friends have greater than 60 actions from which to decide on with a distillery, two out of doors experiences (Glen’s Journey Park and Loch Earn Watersports), a using college, spa, and childcare heart on website.
To handle actions and construct single visitor itineraries throughout the unbiased multi-property portfolio, the resort firm turned to Maestro PMS. Right this moment, the Ballachulish Resort, Crieff Hydro, Isles of Glencoe Resort, Kingshouse Resort, Murray Park Resort, Peebles Hydro, and The Park are leveraging Maestro’s entrance workplace, gross sales & catering, on-line reserving engine, spa & actions, membership, and guest-engagement administration (pre-registration and visitor loyalty) software program modules, and world leisure vacationers have by no means been happier.
“After we started in search of a property-management system, our administration staff did a deep dive of 4 of the business’s main suppliers,” mentioned Nic Oldham, head of buyer and industrial relations for Crieff Hydro Household of Inns. “Maestro emerged as the popular possibility throughout the board. Its internet browser primarily based platform can simply be accessed from wherever and information exchanged shortly and securely between all our properties and the decision heart, all centralized in our personal personal cloud. With Maestro PMS, the pre-arrival expertise is simply as participating because the on-site expertise because of the visitor itinerary performance for reserving actions. And their API to third-party CRM suppliers makes reserving quick and environment friendly. Add to that Maestro’s distinctive service tradition and buyer help and we’re fairly happy to be a Maestro person.”
Maestro might be attending the Unbiased Resort Present at Olympia London October 4 and 5, at stand 1510 within the Olympia Nationwide Corridor. The corporate will show all of the instruments that make it the popular Net Browser primarily based cloud and on-premises PMS answer for unbiased resorts, luxurious resorts, convention facilities, trip leases, and multi-property teams.
Maestro is the one hospitality property-management system software program firm that provides an all-in-one, complete Net browser or Home windows answer with the choice to host its Maestro Cloud Platform on-premises, in a non-public cloud, or cloud hosted. All environments help the newest cellular, contact-free, and internet responsive applied sciences to boost the digital visitor and employees expertise; with the additional advantage of an in depth assortment of open APIs to help greater than 800 third-party integrations.
“We’re delighted that Crieff Hydro Household of Inns is having such great success managing their friends’ journeys and streamlining resort operations with Maestro PMS,” mentioned Warren Dehan, Maestro president. “We love working intently with shoppers like Crieff Hydro who demand extra from their know-how and assist drive our innovation and providers. Our staff is trying ahead to attending the convention in London, visiting with all our native shoppers in attendance and demonstrating how we’re serving to hoteliers – particularly these challenged with not sufficient time or employees to handle operations on this new panorama – add extra mobility for distant employees, on-the-go customers, and visitor self-serve environments with Maestro.”
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